Shipping policy

Shipping Policy

Effective Date: August 3, 2026

Thank you for shopping with NestoraSleepโ„ข. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy below.

1. Order Processing

  • Orders are processed within 1โ€“2 business days after payment is successfully received.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • Once your order has been shipped, you will receive a shipping confirmation email or SMS with tracking details.

2. Shipping Coverage

We currently ship to most locations across India.

If your location is not serviceable by our courier partners, we will contact you and issue a full refund if the order cannot be fulfilled.

3. Estimated Delivery Time

Estimated delivery times are:

  • Metro Cities: 2โ€“5 business days

  • Other Cities & Towns: 3โ€“7 business days

  • Remote Areas: 5โ€“10 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, festivals, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Free Shipping is available on eligible orders across India.

  • If shipping charges apply, they will be clearly displayed during checkout before payment.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS.

You can use this tracking information to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners will usually make multiple delivery attempts.

If delivery cannot be completed because the customer is unavailable or provides an incorrect address or phone number, the package may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Incorrect Shipping Information

Please ensure that your shipping address, contact number, and email address are accurate when placing your order.

NestoraSleepโ„ข is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

8. Damaged Packages

If your package appears damaged upon delivery:

  • Inspect the package before accepting it.

  • Take clear photos of the package and product.

  • Contact us within 48 hours of delivery.

We will investigate the issue and arrange a replacement or refund if applicable.

9. Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • High order volumes

  • Courier service disruptions

  • Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

10. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Please refer to our Return & Refund Policy for information about eligible returns.

11. Contact Us

If you have any questions regarding your shipment or this Shipping Policy, please contact us:

NestoraSleepโ„ข

Email: nestorasleepofficial@gmail.com

Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)

Thank you for choosing NestoraSleepโ„ข. We appreciate your trust and are committed to delivering premium comfort right to your doorstep.